Location: On-site Department: Sales & Administration Reports To: Office Manager / Sales Manager Stipend: KES 15,000 per month
Key Responsibilities
Front Office & Customer Service
• Welcome and assist clients, visitors, and walk-in customers in a professional and friendly manner.• Manage the reception area to ensure a welcoming and organized environment.• Answer incoming phone calls, emails, and customer inquiries promptly and professionally.• Direct visitors and inquiries to the appropriate department or team member.
Sales Administration
• Prepare customer quotations accurately using Microsoft Excel.• Maintain and update customer records, sales databases, and price lists.• Support the sales team with administrative duties, including document preparation, filing, and follow-up on customer requests.• Assist in preparing sales reports and maintaining sales trackers.
Digital Marketing & Social Media
• Assist in planning, creating, and publishing content across the company's social media platforms.• Develop engaging captions, promotional posts, and simple visual content to support marketing campaigns.• Monitor social media engagement by responding to comments, messages, and customer inquiries.• Support initiatives aimed at increasing brand awareness and generating customer leads through digital channels.
Qualifications & Skills• Diploma or Bachelor's degree (or currently pursuing) in Business Administration, Marketing, Sales, Communications, or a related field.• Proficiency in Microsoft Excel, including formulas, formatting, and basic data analysis.• Good knowledge of Microsoft Office applications.• Familiarity with social media platforms such as Facebook, Instagram, TikTok, LinkedIn, and X (Twitter).• Excellent verbal and written communication skills.• Strong interpersonal and customer service skills.• Well-organized, detail-oriented, and able to multitask effectively.• A fast learner with a positive attitude and willingness to take initiative.
Preferred Qualifications•Previous internship or experience in customer service, administration, sales support, or digital marketing is an added advantage.• Basic graphic design skills using Canva or similar tools are desirable.• Experience managing business social media pages is a plus.• Knowledge in real estate or construction supply will be an added advantage.
What We Offer• Practical, hands-on experience in sales administration, customer service, and digital marketing.• Mentorship and professional development from experienced professionals.• Exposure to day-to-day business operations in a dynamic work environment.• Opportunity to develop valuable workplace skills and build your professional network.• Potential for full-time employment based on performance and business needs.

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