Responsibilities:

• Oversee the day-to-day operations of the Housekeeping Department.
• Ensure guest rooms, public areas, offices, restaurants, and back-of-house areas are maintained to exceptional cleanliness standards.
• Develop and implement housekeeping procedures, schedules, and quality control measures.
• Conduct regular inspections of guest rooms and public areas to ensure compliance with hotel standards.
• Recruit, train, supervise, and motivate housekeeping staff.
• Prepare staff duty rosters and manage departmental manpower requirements.
• Monitor housekeeping inventory levels and coordinate the procurement of cleaning supplies, linens, guest amenities, and equipment.
• Manage laundry operations and ensure proper handling of hotel linens and uniforms.
• Collaborate closely with Front Office, Engineering, Security, and Food & Beverage departments to ensure seamless guest experiences.
• Handle guest requests, complaints, and service recovery professionally and promptly.
• Monitor departmental budgets and control costs without compromising service quality.
• Ensure compliance with health, safety, hygiene, and sanitation regulations.
• Drive continuous improvement initiatives to enhance operational efficiency and guest satisfaction.

Requirements:

• Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum of 5 years' housekeeping experience within a reputable hotel, with at least 2 years in a managerial capacity.
• Strong knowledge of housekeeping operations, laundry management, cleaning standards, and inventory control.
• Excellent leadership, supervisory, and team management skills
• Strong organizational and time-management abilities.
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office applications and hotel management systems
• Ability to work flexible hours, including weekends and public holidays when required.
• Professional appearance and strong attention to detail.

Desired Competencies:

• Leadership and people management
• Quality assurance and attention to detail
• Planning and organization
• Problem-solving and decision-making
• Guest service excellence
• Cost control and inventory management
• Training and staff development