• Warmly welcome, register, and check in guests according to hotel brand standards.
• Process check-outs, verify billing accuracy, handle cash/credit transactions, and issue receipts.
• Manage incoming phone calls, confirm reservations, and handle guest inquiries efficiently.
• Address and resolve guest feedback, requests, or complaints with empathy and professionalism.
• Coordinate closely with Housekeeping and Maintenance teams to track room readiness.
• Provide local recommendations regarding dining, transport, attraction spots, and hotel amenities.
• Maintain a secure, clean, and organized front desk and lobby environment.