• Collections Operations Specialist
• Sutherland
• Kingston and St. Andrew / St. Catherine / St. Thomas
• Negotiable
• Permanent full-time
• Updated 21/07/2026
• Recruitment
• Log in or register to apply
• Share
• Share this job
• Facebook
• Twitter
• Report This Job
• Save
• Save

Sutherland is seeking a motivated and passionate person to join us as a Collections Operations Specialist.

• Sutherland is seeking a motivated and passionate person to join us as a
• Collections Operations Specialist

. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

• Collections Operations Specialist

in this role get to: Be the Point of Contact answer inbound and outbound calls to provide exceptional customer service to clients.

Cultural Values:

1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.

2. Minimalist - we are spartan in our design, in our code, and even in our processes.

3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.

• Responsibilities
• Collect payments on past-due accounts.
• Contact DQ customers daily via SMS, Email, and outbound calls.
• Ability to negotiate with the customer to make a payment
• Collecting data on the reason why they went DQ
• Able to use tools such as Zendesk, Asana, Google Drive, and email.

Qualifications:

• 2-3 Years of experience in collections and recovery (Mortgage or Credit Cards)
• Experience in financial services or related industries (mortgage experience preferred)
• Superb communication, collaboration, and problem-solving skills
• Proficiency, speed, and accuracy in written communication
• Fluency, clarity, and good diction in English
• Great organizational skills & time management abilities
• Experience using customer communication and task management programs, Zendesk Google Drive, and
• Email Ability to interpret data and conduct research for specific tasks
• Ability to effectively interact with customers and internal stakeholders.
• Attention to detail and accuracy in documenting.
• Ability to work independently and handle a high volume of tasks.
• Bachelor's Degree or comparable work experience in financial services
• Flexibility to work US Pacific time 8 AM to 7 PM (with a 1-hour break time in between)
• Ref: REF39960CC
• Log in or register to apply