• Assistant Program Manager
• ContactPoint 360
• Hanover / St. James / Trelawny
• Not disclosed
• Permanent full-time
• Updated 31/07/2026
• Recruiting Coordinator
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Join our ContactPoint360 Family, today!

Maple Leaf to Jamaica; Join Our Canadian-Inspired Team!

Join our ContactPoint360 Family, today!

Maple Leaf to Jamaica; Join Our Canadian-Inspired Team!

• About ContactPoint360

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.

Check out her Youtube video:

• https://youtu.be/AsPjX-5uyQQ
• Key Responsibilities
• Collections Account Support
• Support the management and coordination of
• collections

accounts and client relationships.

• Assist

in tracking and monitoring collection performance metrics, recovery rates, and account status.

• Prepare and
• maintain
• collections

reports and documentation for management review and client reporting.

• Ensure
• accurate
• and
• timely
• data entry and account updates in
• collections

management systems.

Support the development and implementation of collection strategies for assigned accounts.

• Operational Management & Coordination
• Monitor
• collections

campaigns and activities against established KPIs and performance targets.

• Track and report on key performance metrics including recovery rates,
• cash collections, kept
• rates

, contact rates, and productivity metrics.

• Identify

operational bottlenecks and support the implementation of corrective action plans.

• Coordinate with
• dialer teams

and other operational teams to ensure smooth account management.

• Ensure compliance with
• collections

regulations, company policies, and client requirements.

Maintain organized account files and documentation for audit and compliance purposes.

• Administrative & Process Support
• Provide administrative support to the
• team

, including scheduling, correspondence, and task coordination.

Support new account onboarding and setup processes.

• Assist
• in the development of account management procedures and
• process

documentation.

• Participate in continuous improvement initiatives to enhance
• collections

efficiency and effectiveness.

• Support training and development of
• collections

team members as directed.

Maintain confidentiality and handle sensitive financial and client information appropriately.

• Client & Stakeholder Coordination

Serve as a point of contact for routine inquiries from clients and internal stakeholders.

Prepare account updates, status reports, and performance summaries for client distribution.

Support the resolution of account-related issues and escalations as directed.

• Foster positive relationships with clients and internal teams to support business
• objectives

.

• Minimum Qualifications
• Education

High School Diploma or equivalent required.

• Associate or Bachelor's

Degree preferred.

• Experience
• Minimum 2
• -

3 years of experience in Collections, Accounts Receivable, Credit Management, or related financial operations.

• Minimum 1
• -
• 2 years of experience in
• a leadership

role supporting management or operations.

• Proven
• track record
• of supporting operational performance and meeting business
• objectives

.

• Experience working in a contact
• center and
• or
• collections
• environment is
• advantageous
• Skills & Competencies

Strong organizational and time management skills.

Excellent verbal and written communication abilities.

Strong analytical and reporting capabilities with attention to detail.

• Proficiency
• with
• collections

management systems, CRM platforms, and Microsoft Excel.

Ability to interpret financial and performance data and prepare clear reports.

Strong interpersonal skills with the ability to work effectively across teams.

• Ability to handle sensitive financial information with discretion and
• maintain

confidentiality.

Ability to work effectively in a fast-paced, deadline-driven environment.

Knowledge of collections best practices and regulatory compliance requirements.

• Preferred Experience

Candidates with direct experience of managing:

• Collections campaign management and account administration
• Accounts Receivable or Credit Management operations
• B2B
• and B2C
• collections and corporate account management
• Regulatory compliance in financial services or collections
• Performance metrics tracking and reporting
• Collections technology platforms and systems
• Customer service or account management in a professional services environment

will be strongly preferred.

• Success Measures (KPIs)

The successful candidate will be measured on:

• Collections Account Performance
• -

Support achievement of recovery targets and DSO metrics.

• Operational Efficiency
• -

Timely completion of administrative tasks and account updates.

• Report Accuracy
• -

Accuracy and completeness of collections reporting and documentation.

• Compliance
• -

Adherence to regulatory requirements and company policies.

• Team Support
• -

Quality of support provided to team members.

• Client Satisfaction
• -

Positive feedback from clients on account management and communication.

• Process Improvement
• -

Identification and implementation of operational improvements.

• Data Management
• -

Accuracy and timeliness of data entry and system maintenance.

We VALUE our employees by providing:

• Competitive salaries
• Employee Recognition program
• Career advancement opportunities
• Health Insurance
• Employee referral program
• Lunch Subsidy

All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background chec

• Ref: Assistant Program ManagerCCCCCCCCC
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