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Accommodation & Guest Services Manager - Mer Gedkem Le (TSI) Corporation RNTBC - Murray Island

💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Administration and Office

Monthly Net Salary

A$ 70,000.00

Minimum Experience

0 years

Application Deadline

📅 31/12/2026

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Job Description

$70,000 - $79,999 per annum
Applications close:
Job posted on: 10th Aug 2026
Regional QLD > Torres Strait
Full Time
Indigenous, Retail and Hospitality, Operations and Risk Management
Not For Profit (NFP)
Mer Gedkem Le (TSI) Corporation RNTBC
Murray Island (Mer), Torres Strait
Full-time - 38 hours per week

Lead Stay on Mer’s accommodation operations

Mer Gedkem Le is seeking a hands-on Accommodation & Guest Services Manager to lead the day-to-day operation and growth of Stay on Mer, our accommodation service on Murray Island.

This is a practical management role for someone who can keep accommodation operations running smoothly, deliver a great guest experience and help grow occupancy and repeat bookings.

You’ll oversee bookings, guest services, housekeeping, staffing and rosters, property standards, budgets, WHS, operational systems and administration. You’ll also work closely with the Chairperson and Board and provide clear reporting on the performance of the accommodation service.

What you’ll be doing

Manage bookings, reservations, room allocations, arrivals and departures.
Deliver friendly, reliable guest service and resolve issues quickly.
Lead and support housekeeping and accommodation staff.
Prepare rosters and monitor staffing and operating costs.
Maintain high standards of cleanliness, presentation and guest comfort.
Build relationships with contractors, organisations and regular accommodation users.
Monitor occupancy, revenue, costs and profitability.
Identify ways to increase bookings and improve the guest experience.
Coordinate maintenance, suppliers and property improvements.
Maintain practical procedures, records, WHS systems and Board reporting.

About you

You’ll bring solid experience in accommodation, hospitality, tourism, property operations or a similar service environment. You’re organised, commercially aware and comfortable managing staff, guests, competing priorities and the unexpected.

You’ll need to be able to work independently, communicate respectfully within the Mer community and be available for agreed weekend and after-hours operational requirements.

Important location information

This position is based on Mer (Murray Island) in the Torres Strait.

Accommodation is not provided by Mer Gedkem Le (TSI) Corporation RNTBC. Applicants must already have suitable accommodation available to them on Murray Island, as accommodation options on the island are very limited.

For confidential enquiries, please contact Sara Gaske at [email protected] using the subject line: Accommodation & Guest Services Manager - Mer Gedkem Le (TSI) Corporation RNTBC - Murray Island enquiry via.