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Job Summary

The Waiter/Waitress is responsible for providing attentive, courteous, and efficient food and beverage service to guests at Shakara Restaurant. The role includes welcoming and seating guests, presenting menus, taking and communicating orders accurately, serving food and drinks, processing or coordinating payments, and maintaining a clean and welcoming dining environment. The successful candidate will help create an excellent dining experience while supporting restaurant service standards, sales, hygiene, and operational procedures.

Key Responsibilities

Welcome guests warmly and professionally and assist with seating where required.

Present menus, explain menu items, daily specials, ingredients, and available promotions accurately.

Take food and beverage orders carefully and enter them correctly into the restaurant POS or ordering system.

Communicate orders, special requests, allergies, and dietary requirements clearly to the kitchen and relevant team members.

Serve food and beverages promptly and according to restaurant service standards.

Check on guests during their meals, respond to requests, and resolve service concerns professionally; escalate issues when necessary.

Prepare tables before service and clear, clean, and reset tables promptly after guests leave.

Maintain cleanliness and presentation of the dining area, service stations, menus, and equipment.

Coordinate with kitchen, bar, and other hotel departments to support smooth service.

Present bills, process approved payment methods, issue receipts where applicable, and follow the restaurant’s payment procedures.

Promote menu items, beverages, restaurant offers, and suitable add-ons in a helpful and professional manner.

Observe food safety, personal hygiene, sanitation, and workplace health and safety standards.

Maintain accurate order information and communicate stock shortages, guest feedback, breakages, and operational issues to the supervisor.

Attend briefings and staff meetings, follow shift handover instructions, and comply with restaurant policies and procedures.

Protect guest privacy and confidentiality and maintain professional conduct at all times.

Qualifications & Experience

Certificate, Diploma, or other relevant training in Hospitality Management, Food & Beverage Service, Catering, or a related field is an advantage.

Previous experience as a waiter/waitress or in a customer-facing hospitality role is preferred.

Knowledge of restaurant service procedures, menu presentation, and basic food safety and hygiene practices.

Basic numeracy and the ability to handle orders and bills accurately.

Ability to communicate effectively in English; knowledge of additional languages is an advantage.

Skills & Competencies

Excellent customer service and interpersonal skills.

Clear communication, active listening, and professional presentation.

Positive attitude, personal grooming, and attention to detail.

Ability to multitask, prioritize requests, and work efficiently during busy service periods.

Teamwork and effective coordination with kitchen, bar, and front-of-house colleagues.

Accuracy when taking orders, handling bills, and communicating special requests.

Calm, respectful, and solution-focused handling of guest complaints.

Strong awareness of cleanliness, hygiene, and food safety.

Sales skills and confidence in recommending menu items and promotions.

Flexibility to work shifts, weekends, public holidays, and other scheduled service periods.

About the Role

Château Nana Willine Boutique Hotel is seeking a vigilant, disciplined, trustworthy, and professional Security Officer to join our team. The successful candidate will be responsible for ensuring the safety and security of hotel guests, employees, visitors, and property. The role involves monitoring access to the hotel premises, conducting regular security patrols, identifying and reporting suspicious activities, responding to security incidents, and helping maintain a safe, secure, and welcoming environment at all times.

Key Responsibilities

• Monitor and control access to the hotel premises, ensuring that visitors, contractors, and other individuals follow established entry procedures.
• Conduct regular patrols of the hotel premises, including entrances, exits, guest areas, parking spaces, and other designated locations.
• Maintain a visible security presence to deter theft, unauthorized access, vandalism, and other security breaches.
• Observe and report suspicious behaviour, unusual activities, safety hazards, and potential security threats promptly to the Hotel Manager.
• Protect the safety and security of hotel guests, employees, visitors, vehicles, equipment, and other hotel property.
• Monitor the movement of visitors and deliveries in accordance with hotel security procedures.
• Respond promptly and appropriately to emergencies, disturbances, alarms, and requests for security assistance.
• Assist with crowd control and maintain order during hotel events, functions, and other busy periods.
• Maintain accurate security records, including visitor logs, incident reports, patrol records, and shift handover notes.
• Monitor security equipment and report faulty lights, damaged locks, malfunctioning cameras, or other security vulnerabilities to management.
• Assist with implementing emergency procedures, including evacuations, and guide guests and staff to safety when necessary.
• Report accidents, incidents, suspicious packages, lost property, and other security-related concerns promptly to the Hotel Manager.
• Maintain confidentiality regarding guest information, hotel operations, and security procedures.
• Work collaboratively with the Front Office, Housekeeping, Maintenance, and other departments to support hotel safety and smooth operations.
• Ensure compliance with hotel security policies, health and safety procedures, and applicable laws and regulations.
• Perform any other security-related duties assigned by the Hotel Manager.

Requirements

• Minimum of 2 years' hands-on experience in a hotel security role or a similar hospitality security position.
• Minimum of Senior High School (SHS) Certificate or equivalent. Hospitality-related education is acceptable.
• Security training or certification is an added advantage.
• Good knowledge of security procedures, access control, surveillance, patrol routines, and incident reporting.
• Ability to identify potential security risks and respond appropriately to suspicious activities.
• Good observation skills, alertness, and attention to detail.
• Ability to remain calm, exercise sound judgment, and act responsibly during emergencies or challenging situations.
• Honest, disciplined, reliable, and trustworthy, with a strong sense of responsibility.
• Good communication and interpersonal skills.
• Ability to prepare basic written reports and maintain accurate security records.
• Good physical fitness and the ability to conduct regular patrols and remain alert throughout assigned shifts.
• Ability to work independently and as part of a team.
• Good communication skills in English; knowledge of local languages is an advantage.
• Willingness to work rotating shifts, including nights, weekends, and public holidays.

Preferred Attributes

• Professional appearance, good personal hygiene, and disciplined conduct.
• High levels of integrity, vigilance, and confidentiality.
• Strong problem-solving and decision-making skills.
• Ability to communicate courteously with hotel guests while enforcing security procedures firmly and respectfully.
• Ability to handle sensitive situations discreetly and professionally.
• Good time management, punctuality, and reliability.
• Ability to follow instructions, established procedures, and management directives.
• Customer-focused attitude with an understanding of the importance of maintaining a safe and welcoming hotel environment.
• Ability to work effectively under pressure while maintaining professionalism.
• Respect for guests' privacy, dignity, and personal belongings.

About the Role

Chateau NaNa Willine Boutique Hotel is seeking a dedicated, detail-oriented, and hardworking Housekeeper to join our team. The successful candidate will be responsible for ensuring that guest rooms, public areas, and designated hotel spaces are maintained to the highest standards of cleanliness, hygiene, comfort, and presentation, delivering an exceptional guest experience at all times.

Key Responsibilities

• Clean, sanitize, and prepare guest rooms according to hotel standards.
• Make beds, replace bed linens, towels, and guest amenities.
• Clean bathrooms thoroughly and replenish toiletries.
• Vacuum, sweep, mop, dust, and polish assigned areas.
• Maintain cleanliness of corridors, stairways, lobbies, and other public spaces.
• Report maintenance issues, damages, or lost-and-found items promptly.
• Ensure housekeeping carts and storage areas are clean, organized, and fully stocked.
• Handle laundry duties when required.
• Follow all health, hygiene, and safety procedures.
• Use cleaning chemicals and equipment safely and responsibly.
• Respond promptly to guest requests in a courteous and professional manner.
• Work collaboratively with the Front Office, Maintenance, and other departments to ensure seamless operations. • Perform any other housekeeping duties assigned by the Housekeeping Supervisor or Hotel Management.

Requirements

• Minimum of 2 years' hands-on housekeeping experience in a hotel, guest house, or hospitality establishment.
• Minimum of Senior High School (SHS) Certificate or equivalent. Hospitality-related training is an added advantage.
• Strong knowledge of hotel housekeeping procedures and cleaning standards.
• Ability to maintain high standards of cleanliness and attention to detail.
• Good physical fitness and ability to stand, bend, lift, and work for extended periods.
• Honest, reliable, and trustworthy.
• Positive attitude with excellent interpersonal skills.
• Ability to work independently and as part of a team.
• Good communication skills in English; knowledge of local languages is an advantage.
• Willingness to work shifts, weekends, and public holidays. Preferred Attributes
• Professional appearance and good personal hygiene.
• Strong time management and organizational skills.
• Ability to work efficiently in a fast-paced environment.
• Customer-focused with a friendly and respectful attitude.
• Ability to maintain confidentiality and respect guests' privacy.

Job Summary

The Hotel Receptionist serves as the first point of contact for guests, providing exceptional customer service and ensuring a warm, professional, and efficient check-in and check-out experience. The Receptionist is responsible for managing reservations, guest inquiries, payments, and coordinating with other hotel departments to ensure a seamless guest experience.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Process guest check-ins, check-outs, and room allocations.
• Handle reservations through phone, email, online platforms, and walk-ins.
• Answer telephone calls and respond promptly to guest inquiries.
• Maintain accurate guest records and reservation information.
• Process payments, issue receipts, and balance daily transactions.
• Coordinate with Housekeeping regarding room readiness.
• Liaise with Maintenance and other departments to resolve guest concerns promptly.
• Promote hotel facilities, restaurant services, spa services, and special offers.
• Handle guest complaints professionally and escalate issues when necessary.
• Ensure the reception area remains clean, organized, and presentable.
• Prepare daily reports and shift handover notes.
• Maintain confidentiality of guest information.
• Comply with all hotel policies, operational procedures, and health and safety standards.

Qualifications & Experience

• Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field. • Minimum of two (2) years' proven experience as a Hotel Receptionist or Front Desk Officer in the Hospitality Industry
• Experience using hotel reservation/PMS software is an advantage.
• Excellent written and spoken English.

Skills & Competencies

• Outstanding customer service and interpersonal skills.
• Professional appearance and positive attitude.
• Excellent communication and telephone etiquette.
• Strong organizational and multitasking abilities.
• Computer proficiency (Microsoft Office and hotel management software).
• Ability to work under pressure and resolve guest issues calmly.
• Strong attention to detail and accuracy.
• Record-keeping skills.
• Ability to work weekends, holidays, and rotating shifts.