About the position: This position is Non-Appropriated Fund (NAF) and will be assigned to Information, Tickets and Travel (ITT) on Joint Base Elmendorf-Richardson, AK. This position is flexible meaning you are guaranteed a minimum of 0 hours per week to a maximum of 40 hours per week. Flexible employees schedules depend on the needs of the facility and may be subjected to "on call" work in addition to hours posted on the schedule. Works directly for the Director, Information, Tickets and Travel office in providing information and tickets to the Elmendorf community. Routine work is performed independently. The supervisor checks the work to ensure compliance with procedures and directives. Responsible for the resale of tickets and providing information on leisure travel, local tours and events. Provides travel information and arranges accommodations for tourists: Answers inquiries, offers suggestions, and provides descriptive literature pertaining to trips, excursions, sports events, and plays. Discusses routes, time schedules, rates, and types of accommodations with patrons to determine preferences and makes reservations. Duties may include checking flight, hotel and cruise ship availability. Activities typically include: selling holiday and travel products to customers; meeting sales targets as set out by the travel office manager; dealing with complicated customer itineraries; handling customer orders and payments; liaising with tour operators and other key partners such as hotels and airlines regarding bookings and schedules; undertaking general administration; advising clients about passports, vaccinations, visas, foreign currency, travel insurance, car parking, car hire abroad and excursions in resorts; dealing with complaints; using and updating IT skills, since information on holiday packages and bookings is usually accessed via a network; organizing displays of promotional material. Attending events established by the 773d FSS marketing office. In the absence of the director may supervise and review activities of workers and delegate responsibilities to other workers. Assists director in procuring tickets from local vendor and maintaining inventories of tickets. Accomplishing daily reports required by regulation and guidelines ensuring accuracy. Helps with creating and organizing marketing and promoting travel, local and general events and ticket sales. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13038982

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