The Telecommunications Equipment Operator provides comprehensive telephone and telecommunications support to all VISN 12 facilities and customers, and is part of the VISN 12 Centralized Attendant Center located at the William S. Middleton Memorial Hospital in Madison, WI. This is an Open and continuous announcement, applicants will be reviewed and sent to the Hiring Manager as they are submitted until vacancies are filled. Major duties include but are not limited to: Performs telecommunications support assignments, which involves a significant amount of customer service in recognizing and routing patient and other inquiries Provides information of a routine nature and receives and directs callers to the appropriate area Provides general telephone and visitor referral services Operates VISN 12 Centralized Attendant telephone system to receive and connect incoming and outgoing calls utilizing complex computerized equipment and telecommunications software Regularly provides customer service to a variety of difficult calls requiring personal involvement on the part of the employee, such as threatening, abusive, or distraught callers Initiates a trace with local telephone and police authorities on threatening or emergency related calls Answers/places recurring types of telephone calls such as internal network and routine long-distance calls Furnishes information to customers concerning telephone extensions, organizational functions, and staff information Operates computerized telecommunications systems, and/or performs support and service functions requiring knowledge of telecommunications processing sequences, procedures, user and/or program functions, computer requirements, and/or techniques associated with the maintenance of the system Performs work related to maintaining, listing, and monitoring computer generated telephone files Sets up, operates, and monitors. computer systems and peripheral equipment such as printers, code alarms, and other monitoring equipment as needed Work Schedule: 8:00am to 4:30 PM, rotating weekends and holidays Position Description/PD#: Telecommunications Equipment Operator/PD11166A You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is sedentary. The employee sits comfortably to do the work.. There is some moving around to adjust equipment; carrying of light items such as papers, books. No special physical demands are required to perform the work Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

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