This job announcement uses the Subject Matter Expert Panel Assessment to evaluate applicants. Directs workflow adjustments and unit prioritization to eliminate backlogs and accommodate sudden shifts in workload, ensuring the continuous, timely processing of critical retiree and annuitant financial actions. Serves as the primary technical authority for Military Pay Technicians, resolving highly complex or rejected pay account transactions and auditing completed files to guarantee strict adherence to regulatory standards. Formulates and implements operational process improvements based on systematic customer feedback and performance metrics, presenting strategic, viable solutions to higher-level leadership for approval. Administers comprehensive personnel management functions, including drafting performance plans, executing objective evaluations, managing leave schedules, and overseeing recruiting and selection processes for vacancies. Cultivates labor-management relations and professional development by resolving workplace grievances, engaging with union officials, and designing targeted training programs on military pay entitlements and automated system updates.

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