The VA Northeast Ohio Healthcare System is recruiting for a Supervisory Mobility Transportation Specialist. The Supervisory Transportation Specialist will function in the Travel section within the Patient Care Administrative Service. Duties of the Supervisory Transportation Specialist include, but are not limited to: Plans, assigns, directs, and reviews work; establishes priorities, adjusts workloads, and ensures timely completion of assignments. Plans, directs, coordinates, and manages the daily operations of the Beneficiary Travel and Special Mode Transportation (SMT) programs to ensure efficient, accurate, and timely delivery of travel benefits and transportation services. Manages the Special Mode Transportation Program, ensuring appropriate authorization, scheduling, utilization, fiscal accountability, medical necessity determinations, and compliance with VA eligibility requirements. Conducts quality assurance reviews of eligibility determinations, claims processing, transportation authorizations, documentation, and employee performance to ensure compliance with federal laws, VA regulations, internal controls, and local operating procedures. Oversee program operations/ major program segments, including coordination with supervisors, team leads, contractors, and organizational units. Assigns, monitors, and reviews the work of subordinate employees to ensure accurate, timely, and consistent application of travel benefit laws, regulations, and policies. Oversees the management and timely resolution of customer inquiries, complaints, and correspondence received through Patient Advocate Tracking System-Replacement (PATS-R), Patient Advocacy, congressional inquiries, White House inquiries Oversees the management and timely resolution of executive correspondence, suspense actions, Veterans, caregivers, and other stakeholders, ensuring responses are accurate, complete, timely, and compliant with established response deadlines. Maintains fiscal oversight of the Beneficiary Travel Program by monitoring expenditures, preventing improper payments, ensuring effective internal controls, and safeguarding government resources. Independently analyzes, interprets, and applies federal laws, VA regulations, directives, policies, and standard operating procedures to resolve complex eligibility and entitlement issues. Work Schedule: Monday-Friday; 8:00am-4:30pm Telework: Ad-hoc telework schedule may be available per agency directive. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Transportation Specialist/PD953670 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

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