The incumbent serves as the Supervisory Medical Support Assistant (MSA) within Integrated Care Services (ICS), overseeing medical administrative operations for Outpatient Clinics and Health Care Centers across the Health Care System. ICS supports patient care through functions such as intake and processing, eligibility, insurance verification, scheduling, travel coordination, transfers, records management, transcription, revenue-cycle activities, and coding. Total Rewards of a Allied Health Professional The Supervisory Medical Support Assistant (MSA) is responsible for supervising administrative functions that directly impact patient access, clinical efficiency, revenue-cycle operations, and regulatory compliance. The role integrates leadership, staff development, process oversight, and interdepartmental coordination to ensure outpatient services operate smoothly, efficiently, and in alignment with VHA standards. Key duties include develop training programs, conduct training sessions, assesses training needs and effectiveness, provide coaching and support, maintain training records and compliance, supervising staff, evaluating performance, resolving patient-service issues, and addressing employee concerns. The incumbent supports the Chief of Operations and Associate Chief of Staff, contributing to decisions that impact daily operations and program development. Additional responsibilities include data extraction, analysis, and report preparation to support performance measures, insurance capture, and workload monitoring. The incumbent collaborates with HIMS and Quality Management to ensure medical-record practices meet TIC, ROI, and privacy standards. They participate in cross-service meetings, help establish short- and long-term goals for outpatient areas, and represent ICS on committees or task groups. Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. Relocation Incentives: Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc Available Virtual: This is not a virtual/remote position. Functional Statement #: 56200-F You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

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