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Overview
The Marketing Claims Analyst is a key role within the Order to Cash organization, responsible for managing the end-to-end reimbursement process for marketing and pricing program incentives supporting the North America Channel Organization.
This position operates across Order to Cash, Finance, Channel Operations/Sales, and Marketing.
The role combines high-volume transactional execution with data and process issue triage, complex problem resolution, vendor oversight, and financial controls, supporting approximately $130M in annual incentive payments subject to internal and external audit requirements.
This role serves as a control point and subject matter expert for incentive management processes, system enhancements, and system or process rollouts, ensuring accuracy, compliance, and downstream impact.
This is a high-autonomy role requiring strong judgment and operational discipline, balancing daily execution with participation in system and process improvements in a dynamic environment where priorities and processes continuously evolve to meet business needs, including collaboration with global vendors and stakeholders across multiple time zones and the ability to clearly communicate outcomes and rationale to internal and external partners.
Key Roles & Responsibilities
Claims Processing & Financial Control
Execute end-to-end processing of marketing claims, chargebacks, and pricing reimbursements with accuracy, timeliness, and audit compliance
Manage high-volume transactional workload while resolving exceptions and complex issues requiring analysis
Support month-end Accounts Receivable and Cash sub-ledger close activities, including reconciliation of claims, chargebacks, deductions, and accruals
Create and distribute month-end finance reports supporting claims, deductions, accruals, and close activities
Monitor and report on claim activity, resolution status, and accrual support
Data Management & Issue Resolution
Lead triage, root cause analysis, and resolution of data, timing, and process discrepancies across integrated systems
Act as SME for incentive, SPIFF, rebate, and claims processes impacting Finance, Accounting, and Accounts Receivable, including Salesforce and related data feeds and integrations
Document system behaviors, process impacts, and resolution outcomes to ensure audit readiness and operational continuity
Vendor & Stakeholder Governance
Provide oversight of third-party vendors responsible for incentive calculations, ensuring accuracy, performance, and compliance with system and contractual requirements
Partner with Channel Operations/Sales, Marketing, Finance, vendors, and customers to ensure alignment and resolution of issues across global stakeholders and time zones
Serve as escalation point for complex cross-functional issues requiring analysis and coordination
Exercise independent judgment, including appropriately challenging stakeholders when required
Projects & Transformation Support
Serve as representative for incentive processes and system triage
Support system enhancements, process improvements, and transformation initiatives as a functional partner
Participate in system design discussions, project forums, and implementation activities
Compliance & Controls
Ensure adherence to internal controls, audit requirements, and company policies
Support internal and external audit requests and requirements
Qualifications
Bachelor’s degree in Business, Finance, Accounting, or equivalent experience
7+ years of experience in chargebacks, pricing, contracts, or finance operations
Strong Order to Cash and cross-functional process knowledge
Experience supporting Accounts Receivable and Cash sub-ledger close processes
Experience with ERP systems (Oracle preferred) and CRM platforms including Salesforce
Experience resolving data, system, and process issues in complex, evolving environments
Experience providing oversight of third-party vendors in finance or incentive calculation environments
Strong understanding of audit and internal control frameworks
Ability to work independently while maintaining leadership alignment
Strong analytical, communication, and stakeholder management skills
High attention to detail and accuracy in financially material processes

Company in the Philippines.