Leads and trains technicians in the installation, maintenance, troubleshooting, and repair of electronic gaming machines and supporting systems. Oversees preventive maintenance, cash operations, regulatory compliance, and daily technical activities while ensuring internal controls and customer service standards. Serves as acting Field Office Manager as needed and requires advanced electronics troubleshooting skills, a valid driver's license, and the ability to perform physically demanding work. DESCRIPTION OF MAJOR DUTIES AND RESPONSIBILITIES: Leads, trains, evaluates, and participates with a team of technicians to operate and maintain electronic gaming machines and all supporting equipment for route based, coin-free gaming operations. Team members also perform cash collections and cash-dispenser fills, troubleshoot and solve problems, and process reportable jackpots in accordance with operational and regulatory requirements. Utilizes reports and data to administer an efficient and effective preventive maintenance routine. Tracks recurring problems, and oversees cash and card dispenser balances. Briefs technicians daily on pending technical issues and resolution. Provides training and guidance to technicians on troubleshooting procedures and assists in diagnosing more difficult problems. Trains technicians on operational duties ensuring uniformity and compliance with standard operating procedures and applicable regulations. Furnishes guidance in application of new or revised procedures and directives. Supports and ensures the integrity of applicable internal control systems. Works with business partners and customers in a cooperative and courteous manner, and provides limited technical training to location personnel. Facilitates communication between customers, location personnel, technicians, and senior management. Schedules and executes machine and location installations, machine moves, and conversions. Configures electronic gaming machines and supporting equipment. Tests machines for proper configuration and functionality. Utilizes event logs, diagnostics, system data, and/or the methodical replacement of components to troubleshoot equipment and isolate causes of problems. Repairs or replaces defective components, performs minor server maintenance, and performs routine board repairs. Ensures that components/subassemblies are adjusted and aligned to the manufacturer's tolerances in accordance with organizational guidance. Briefs Field Office Manager daily, acts as Field Office Manager in their absence, and provides periodic assessment of technician performance. WORKING CONDITIONS: Typical work may require strenuous physical exertion, such as climbing ladders, lifting objects weighing over 45lbs, moving machines and equipment using dollies or hand trucks, and crouching or crawling in restricted areas. Position sometimes requires driving in adverse conditions, on and off military installations. Must possess a valid driver's license.

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