Responsibilities:
• Assists with answering incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or departments.
• Performs outbound phone calls and emails customers to set appointments for the sales team, lunch presentations and coordinates lunch and learns logistics, and arranges samples
• Contacts end-customers who did not originate their purchase directly, to assist the sales representatives establish a relationship with them
• Updates appointment calendars.
• Own providing access codes to specifiers for the intranet
• Builds & amends quotes / admin (although still sent by sales team)
• Updates the CRM with new contacts and general CRM maintenance • Builds lead lists - per territory
• Gets freight quotes
• Supports with small, transactional sales (<$6k)
• Verifies fabric availability via e-mail or textile websites.
• Assists’ sales representatives with customer repairs, parts, and other inquiries.
• Assists with the Photo Project in Work Drive
• Assists with Customer Service cases

Empresa en Panamá.