Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. NONAPPROPRIATED FUND POSITION DESCRIPTION JOB TITLE: Operations Associate BUSINESS TITLE: Retail Shift Operator FLSA STATUS: Non-exempt JOB SERIES: 1101 PAY LEVEL: NF-02 DUTIES AND RESPONSIBILITIES: Assumes full responsibility for retail operations of the facility in absence of the managers. Requisitions merchandise and ensures maintenance of adequate stock levels, proper display, price marketing, and sales merchandise. Advises on improvements to display stocking, pricing and inventory of merchandise. Maintains appropriate documents pertaining to security of cash, fixed assets and merchandise inventory. Maintains combination to change safe and issues change funds. Reviews and directs the work of employees who are engaged in the sorting, marking, pricing, and display of merchandise, keeping records thereof. Prepares appropriate reports concerning sales activities, incidents and significant occurrences during tour of duty. Conducts inventories as required. Assigns and directs work of associates in the immediate shift. Ensures that fire, safety and security conditions are maintained for the facility assigned. Applies technical product knowledge required to set-up, assemble, display, demonstrate and sell SCUBA merchandise. Assists customers by providing in-depth knowledge of the products and answering technical questions. Explains product features, benefits, and differences, to satisfy customer needs. Questions customers to establish preferences and utilizes suggestive selling techniques as appropriate. Recommends parts, accessories, software, supplies and explains warranties. Completes paperwork associated with the specialized area. Issues and maintains water recreation rental equipment to include snorkeling/SCUBA equipment and kayaks. Fills compressed air cylinders used in SCUBA diving. May perform general housekeeping duties such as cleaning or dusting fixtures, merchandise and bathrooms. Monitors and checks the security of premises. Ensures adherence to regulations and safety procedures. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. EVALUATIONS:

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