This position is located at the Department of Veterans Affairs, Lincoln Regional Office (RO), Fiduciary Hub. The Fiduciary Hub is responsible for direct customer service (through in-person and telephone contacts), fiduciary appointment, and fiduciary oversight for all Veterans, beneficiaries, and minors, within the Fiduciary Program. This position is physically located in Lincoln, NE. Selectees must relocate at their own expense. Specific duties include: Receives, reviews, indexes incoming mail and uploads documents into; Veterans Benefits Management System (VBMS) from a Centralized Mail Portal (CMP). Assigns mail and uploaded documents to proper eFolder. Reroutes mail to other stations and process unidentifiable mail within the CMP. Picks up mail from the postal service as needed as well as takes outgoing mail to the schedule drop-off point daily. Completes all tasks within established time frames. Establishes UPS accounts and provides support for out-based employees with regards to their UPS accounts. Prepare various written correspondence (e.g., reports of contact, letters, responses to FOIA requests, etc.) and provides information for statistical and narrative reports. Receives, opens, reviews, and date stamps all incoming correspondence mail; analyzes correspondence received and routes appropriately. Takes appropriate measures to ensure there is no uncontrolled mail left on/in any mailroom desk, fax machine, copier, scanner, or mailroom table. Reviews and processing any necessary outgoing letters to ensure accuracy, no PII violations exist, and proper postal procedures are met. Develops straightforward evidence in conjunction with fiduciary claims and assists with the gathering of evidence for more complex cases. Utilizes and inputs information into various automated systems associated with Fiduciary Hub operations. Work Schedule: Full time, Monday through Friday. 8:00am to 4:30pm Compressed/Flexible: Available Telework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant; PD418240 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

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