This position is located in the Veterans Service Center and reports to the Public Contact Team Coach. The incumbent independently analyzes correspondence and requests for Information, researches, expedites action, and responds or prepares written responses on behalf of the Regional Office Director. The incumbent evaluates problems and Issues for trends and recommends improvements to operations. Specific duties include but are not limited to: The Program Analyst is the liaison for all Divisions of the Regional Office, Vocational Rehabilitation & Employment, Loan Guaranty, Education, Veterans Service Center, and Support Services for all inquiries from veterans, beneficiaries, service organizations and congressional staff. The analyst monitors the Information Response and Inquiry System (IRIS) and responds to the Inquiries. Responses Involve extensive research In obtaining the facts and resolutions to the Issues. The analyst conducts public Interviews as a member of the Public Contact team. These Interviews are on a one-on-one basis with veterans and their beneficiaries to explain benefits and resolve Issues. The analyst analyzes Freedom of Information/Privacy act requests to determine appropriateness of the release of information, determines appropriate action for initiating and coordinating such actions. The incumbent may also be required to represent the VAR0 at outreach functions in the surrounding areas, such as service organization meetings, and reserve center functions. The Incumbent completes general correspondence such as disabled veteran license plate forms, commissary letters, award letters and civil service preference letters as requested through congressional Inquiries. The analyst Is the point of contact and liaison for White House, Secretary of VA, VACO and Congressional inquiries concerning status of claims. Incumbent researches each claim and provide accurate Information concerning the claim. The analyst works on behalf of the Director to expedite claim action. The incumbent must have sufficient knowledge and experience to interpret and apply laws, regulations and VA benefits regarding type of service, classification of disease or injury, date and place of incurrence, personnel and medical records, lay and medical evidence, rating schedules, practices and procedures to be able to Interpret and apply them to ensure the proper translation of Rating Decision and authorization actions. Using this knowledge the Incumbent may request review or corrections of decision or actions. Work Schedule: Full time, Monday - Friday 8:00 a.m. - 4:30 p.m Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst; PD01064A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period , your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

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