This Pharmacy Technician position is located in the Southeast Louisiana Veterans Health Care System located in New Orleans, Louisiana and works in the Clinical Contact Center as part of an interdisciplinary healthcare team answering incoming contacts with appropriate disposition, carrying out administrative pharmacy functions upon patient request, and helping support clinical activities. Total Rewards of a Allied Health Professional This Pharmacy Technician position works in the Clinical Contact Center where assigned clinical activities and functions will be completed in accordance with approved pharmacy protocols. Duties include but are not limited to: Actively and diligently treats all Veterans with respect and utmost dignity. Seeks to solve Veteran's concerns at first contact. Receives and responds to pharmacy related contacts including, but not limited to, telephone calls, VA Health chat messages, and secure messages, from Veterans, their family members, and/or legal representatives. Seeks assistance from designated Lead Technician, Clinical Pharmacist, or Supervisor when responding to unusual questions or when reasonable attempts to satisfy a caller have been unsuccessful. Reviews computer medication profiles for therapeutic duplication, prescription non-compliance and allergies/drug reactions. Processes and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer system. Uses approved Pharmacy Service protocols, when appropriate, to satisfy patient medication requests. Documents patient contact and resolution in the Electronic Health Record (EHR) to include what was requested, what action was taken, and any other information which may be pertinent during future research. Assists in training lower graded technicians and technician students. Participates in continuous daily improvement and Clinical Contact Center initiatives. Work Schedule: Multiple rotating shifts. Includes nights, days, holidays and weekends. Schedule will be discussed during interview, and is subject to change based on facility needs. Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized. Permanent Change of Station (Relocation Assistance): Not Authorized. Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Telework: Available. Virtual: This is not a virtual position. Functional Statement #: 99328S. Permanent Change of Station (PCS): Not Authorized. You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

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