This position is located within Fleet and Family Readiness Program, Mid-Atlantic Fleet and Family Support Program for Naval Training Center, Great Lakes at Great Lakes, Illinois. Duties include but not limited to: Library Front Desk / Customer Service Support (75%)- Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities. - Registers library users so that these patrons may borrow library materials.- Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software. - Removes items from the book drop daily and clears these items from patron accounts. - Reports high circulation items which are in poor condition or missing to supervisor. - Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Reports overdue materials issues to supervisor for resolution. - Completes weekly, monthly and quarterly program and collection usage reports. - Assists with processing interlibrary loan requests. - Re-shelves new and returned library materials. - Responds to routine and non-technical requests for information and questions to access, identify and/or locate virtual and physical library materials.- Assists with collection weeding projects. - Assists with patron computer usage and troubleshoots minor hardware and software issues. - Assists patrons with library equipment such as printers, copiers, computers, projectors, maker space and gaming devices. - Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons. - Maintains a knowledge of other MWR programs so that the incumbent may recommend these programs to library patrons. - Maintains library book displays. - Ensures that library print marketing materials are current and well-stocked in targeted areas on base(fitness, galleys, medical support offices, and NEX are examples). - Maintains knowledge of other programs' point of service for library program in acol located areas, ensuring patrons receive assistance from all MWR front desk team members. - Sorts mail and checks magazines and newspapers as necessary. - Informs leadership and library teammates when supplies are getting low and need reordering. - Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming.- Completes required military and library trainings on time. - Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts. Library Program Support (25%) - Assists library programmers with program preparations to include craft and decoration preparations. - Assists library programmers with program execution to include set-up, tear-down, and presentation support. - Assists program marketing by participating in library outreach activities. This may include taking the lead in presenting library program information to different commands and at installation community functions.- Researches current library program trends and recommends popular library programs to library leadership.

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