This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment. Counsels employees, supervisors, retirees, family members, and personal representatives on matters pertaining to the Federal Employee Health Benefits (FEHB) and Federal Employee Group Life Insurance (FEGLI) programs. Determines eligibility for different benefits programs; counsels and assists employees regarding deposit for military service or deposit/re-deposit for previous CSRS and applicable FERS service. Responds to inquiries from customers regarding eligibility to participate or make changes to various benefits programs (retirement, health and life insurance, Thrift Savings Program) and provides guidance on processes for new or changing elections Works within Human Resources, with representatives from Civilian Pay office, the Office of Personnel Management and benefit program vendors to resolve issues regarding benefits entitlements, premiums, or payroll deductions. Reviews personnel records and documentation to identify, research and resolve erroneous or conflicting information; researches program regulations and processes, and responds to written and verbal inquiries regarding benefits programs. Duties as described reflect the full performance, GS-07 level. Duties assigned to the entry GS-06 level will be developmental in nature.

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