This position is located in the Veterans Health Administration (VHA) at the San Diego VA Medical Center (VAMC) in the Health Administration Service (HAS). The primary purpose of the Health Benefits Specialist is to perform a variety of duties pertaining to enrollment, eligibility verification, health benefits, Financial Assessments (Means Test), and the revenue programs. The duties of a Health Benefits Specialist include but are not limited to: Receive and processes documents and reports in accordance with established procedures. Review documents and reports for completeness and enters pertinent information into an automated tracking system. Evaluate documents, such as enrollment applications, Means Tests and other data collection forms. Maintain automated systems to track suspense's. Utilize computer terminals or personal computers to make inquiries, enter data, correct data, to perform analysis of data and generate a variety of reports. Make or assist in making the determination as to the patients' eligibility for benefits. Assist in determining the medical care benefits to which the patient has entitlement. Respond to routine technical questions regarding patient rights and responsibilities and medical eligibility for care. Interpret admission and outpatient policies to patients, their families, agency employees, and veteran's organizations. Collaborate in a team-oriented, customer-driven, environment. Demonstrate flexibility, integrity and accountability with work ethic. Enhance customer experience with positive human interactions and therapeutic alliances, and promote the coordination, continuity and integration of care. Work Schedule: Monday - Friday 7:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Health Benefits Assistant/PD11194A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

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